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AGENT ASSIST
AI Assist Config
Call Summarizer
QA Agent Config
Agent Performance
Training (Servicing)
M
Manager
manager@kastle.ai
Call Summarizer
Call Summarizer
Define data fields to extract and summarize from call transcripts
Save
Variable Name
How to Extract
Identify the amount of payment the customer has promised. -1 if none
Data Type
String
Numeric
True/False
Custom Choices
Delete Field
Variable Name
How to Extract
Extract the date on which the payment has been promised or paid. N/A if none
Data Type
String
Numeric
True/False
Custom Choices
Delete Field
Variable Name
How to Extract
Extract any follow-up actions or requirements mentioned during the call
Data Type
String
Numeric
True/False
Custom Choices
Delete Field
Variable Name
How to Extract
Identify the primary reason for the customer's call
Data Type
String
Numeric
True/False
Custom Choices
Make a payment
Payment inquiry
Dispute resolution
Other
Delete Field
Add New Field